| Q: Do
you have a printed catalogue?
A: No.
We have an on-line store which we can update changes in
inventory in a timely manner. New arrivals can be added
and out of stock items are made known as soon as they
happen. Printed catalogue is unable to reflect these
dynamic changes.
Q: Do
you have a retail store?
A: No.
Our business license is Mail Order Business and as such
we cannot conduct it as a retail business. Our prices
also reflect that they are substantially lower than
retail.
Q: I am experiencing
trouble sending in my order with the Shopping Cart. It
does not let me submit
my completed order. It tells me that my
URL does not match with your URL.
A: Occasionally,
different setups in your browser may cause the inability
to use the Shopping Cart. We have an alternate
order form that you can use to submit your
order. Either fax it in at 541-378-4552. You may also
phone it in at Toll Free 1-866-650-3741 or 541-378-6171.
Q: Is
there a minimum order requirement?
A: We
try to keep our prices low and a small $20.00
requirement is to cover the labor, supplies and bank
charges of small orders and to encourage our customers
to save on shipping and handling charges by minimizing
the frequency of small orders.
Q: When
will my order go out after I submit it?
A: Orders
usually go out within 24 hours Monday through Friday by
US Postal Service.
Q: Would
I get a tracking number for my package?
We use the US Postal Office as our primary shipping
service. We find this to be the most economical ,
most simple, and most efficient. USPS does not
provide point to point tracking information.
However, there is a confirmation number in its data base
once the package is in the mail system. Query of
the confirmation number on line will show delivery date
AFTER
the package is delivered, not while it is in transit.
Q: I
have a resale license, would I get a wholesale discount?
A: Discount
is given to everyone when total purchase exceeds 150.00
on regular priced items. Wholesale discount is given to purchase of factory
package quantity only subject to availability.
Q: Is
my information secured and protected?
A: You
are ordering under https with 128 bits security. We
respect our customers' privacy and under no
circumstances we share this information with any third
party.
Q: What
is your return policy?
A: You
can review our return policy at: Return
Policy
Last revised 11/19/2009 |