- Do you have a printed catalogue?
- No. We have an on-line store which we can update changes in inventory in a timely manner. New arrivals can be added and out of stock items are made known as soon as they happen. Printed catalogue is unable to reflect these dynamic changes.
- Do you have a retail store?
- No. Our business license is Mail Order Business and as such we cannot conduct it as a retail business. Our prices also reflect that they are substantially lower than retail.
- I am experiencing trouble sending in my order with the Shopping Cart. It does not let me submit my completed order. It tells me that my URL does not match with your URL.
- Occasionally, different setups in your browser may cause the inability to use the Shopping Cart.
You can phone your order in 415-892-0756 or email your order in
not put your credit card number in email. Phone the number in is safe.
- When will my order go out after I submit it?
- Orders usually go out within 24 hours Monday through Friday by US Postal Service.
- Will I receive a tracking number for my package?
- We use the US Postal Office as our primary shipping service. We find this to be the most economical , most simple, and most efficient. USPS does not provide point to point tracking information. However, there is a confirmation number in its data base once the package is in the mail system. Query of the confirmation number on line will show delivery date AFTER the package is delivered, not while it is in transit.
- Is my information secured and protected?
- You are ordering under https with 128 bits security. We respect our customers' privacy and under no circumstances we share this information with any third party.
- What is your return policy?
- You can review our return policy at:
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